Festival Place’s Customer Lounge is here to make life that little bit easier! Visit the friendly Customer Care team for help with any of the following services...
Organise your dry cleaning needs around your shopping schedule. Our trusted local partners can take care of all your needs – just leave your garments with us and we’ll have them back to you speedily and beautifully clean.
Kiddy Car Hire
Pull into our pitstop and take the weight off of your children’s feet with our Kiddy Cars! Our strollers come in various car designs and colours and are a fun way for kids to travel around the shopping centre while you do your shopping. Hire a Kiddy Car from just £3 (£20 cash deposit required).
Printing & Photocopying Services
Everything is digital these days but sometimes you just need that hard copy on paper. No printer?
We’re here to rescue that contract you just need to get signed or that overdue essay from just 8p
for black & white and 30p for colour prints.
Weighed down with shopping bags? Don’t fancy carrying your gym kit with you while you hit the sales? We have storage facilities and lockers so you can take the weight off your shoulders while
you visit Festival Place.
Our changing room is perfect if you’ve ordered something via CollectPlus and want try it on before
you take it home. And if you’re not happy with it, you can send it back there and then!
Struggling to wrap that awkward parcel? Unable to find time to sort a pile of presents? Need a bit of help with those perfect corners? Our team can do it for you!
Car Park Assistance and Payments
Our team can take payment for your car parking, help you if you’ve lost your ticket, and process
season ticket applications and payments.
Have your items delivered to our convenient CollectPlus point or return your items easily from over 350 brands. You can also send your parcels across the UK.
Festival Place Gift Cards
When you have someone tricky to buy for, tickle their fancy with a Festival Place gift card. You can purchase gift cards, check your balance, receive help with expired gift cards and check which retailers you can spend your gift card in.
We stock and sell RADAR keys for our disabled toilets.
Shopmobility offer a range of wheelchairs and electric scooters for hire on a daily or part daily basis.
If you have lost an item while at Festival Place, our team can see if it has been handed in. If it hasn’t you can leave your details on our Lost Property database so we can contact you if it is found in the future.
We stock disposable wristbands for the Child Safe scheme and are a safe place for lost children to wait for their parent/guardian.
We are a safe place zone for vulnerable adults.
Need pointing in the right direction? We’re happy to help and can also provide you with one of our Mall Guides which feature a full map of all our stores and more.
We can call you a taxi from trusted local firms and have bus and train time tables to assist you with your onward journey from Festival Place (we’ll be sad to see you go)!
Our trained first aiders are here to help if you suffer a bump or scrape on your travels, or if you aren’t feeling well.
Free Mobile Phone Charging
Our ChargeBox unit is free and easy to use, offering you 30 minutes’ free charging for your mobile device to ensure you don’t run out of juice whilst out shopping or enjoying a bite to eat.
We love to hear from customers with comments, both positive or with things for us to work on. We’ve got forms available for you to fill in and give us your feedback.
The Festival Place Customer Lounge is open:
Monday – Wednesday – 8am to 7pm
Thursday – Friday – 8am to 8pm
Saturday – 8am to 7pm
Sunday – 11am to 5pm