CUSTOMER ASSISTANT AT MARKS AND SPENCER
Marks and Spencer
Posted: 09 January 2019
Apply by: 01 February 2019
Working as a Bakery Customer Assistant at M&S
Memorable in-store experiences start with our Customer Assistants. They’re the ones who keep customers happy, shelves stocked, tills manned and displays looking beautiful. Join the team and show us what service with a smile really looks like.
A huge amount of passion, energy and joy goes into making our Bakeries, Cafés and Delis special places to work and shop. Join this part of M&S and you’ll be at the centre of it all.
About the Bakery Customer Assistant role
With a selection of breads, pastries, cookies and cakes as delicious as ours, it’s no wonder M&S bakeries are always a popular part of our stores.
We’ve brought the theatre of the bake to the centre stage in our bakeries. As they say, the proof of the pudding is in the eating. Today, we have over 450 bakeries, so joining one of our small bakery teams is a great way to keep standards high, and customers coming back for more.
Preparing and presenting so many delectable delights is a tempting treat of the job. It’s your chance to bring your love of baking to one of the high street’s best-loved names, enticing customers with irresistible aromas and spectacular displays.
In return, we’ll make sure joining us is a really rewarding experience.
First of all, you’ll experience the thrill that comes with serving people products they genuinely love, as you build on your own knowledge of M&S bakery products.
Just as importantly, we’ll ensure you’ve the positive, enthusiastic support to stay at your best all day long.
As an M&S Bakery Assistant you might be working as part of a small team – but you’ll be just as happy to work alone. Above all, you’ll need a deep passion for working in a bakery environment. Alongside that, you’ll need to have a good awareness and knowledge of baking coupled with great customer service and team working skills. Some experience working with breads, pastries and other bakery products is essential.
About the application process
Before anything else, you’ll need to complete an online assessment. This will involve a bakery based knowledge test as well as a customer service based situational judgement questionnaire.
If you’re successful, you’ll take part in a face-to face assessment made up of a further bakery based knowledge test, interview and role play with a Line Manager.